Privacy Policy

1. Introduction

commandAGI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service"). Please read this privacy policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: When you subscribe to a paid plan, we collect payment details through our payment processor (Stripe). We do not store your full credit card number.
• User Content: Images, frames, preferences, labels, and other content you upload or create through the Service.
• Communications: Information you provide when contacting us for support or feedback.

2.2 Information Collected Automatically

• Usage Data: Information about how you use the Service, including API calls, features used, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies: We use cookies and similar technologies to maintain sessions and analyze usage.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

4. Sharing of Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting.
• Marketplace Annotators: If you use our annotation marketplace, anonymized frames may be shown to annotators for labeling. We do not share your identity with annotators.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (TLS 1.3) and at rest (AES-256), regular security audits, and SOC 2 Type II compliance. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or other legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Opt out of certain data processing activities, including marketing communications.

To exercise these rights, please contact us at privacy@commandAGI.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: